Why Hire Receptionsists
Have you ever called a medical office and your call was sent to voicemail or you remained on hold for a long time? The primary reason this happens is that the office is short staffed and the phone receptionist is overwhelmed due to congestion of phone lines. In our research, we found that an overwhelming majority of patients call a medical office for something simple: to either make or modify an appointment, or to request a prescription refill. Whether they’re calling for the first time or have been a patient for many years, their experience is a direct reflection on the practice. Patient satisfaction can be affected if their phone calls into the office go unanswered or they’re left on hold for a long time.
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GREAT CUSTOMER SERVICE MEANS SYSTEMS AS WELL AS SMILES
When the answering service repeatedly picks up the phone during normal business hours, it is extremely frustrating for patients. Same with staff not returning phone calls or being absent for 1.5 hours during lunch time. Patients need to have access to staff during normal office hours to make appointments and ask questions.
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PARTNERING WITH YOUR OFFICE STAFF TO ENHANCE PATIENT SATISFACTION
Numerous surveys suggest that patients want to speak to a live human being as soon as possible with minimal hold times to get their needs met. Our phone receptionists completely eliminate all automated voice prompts and a live human being picks up in 2 rings. We collaborate with your staff to ensure your customers have an exceptional experience while interacting with your office.
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Service Highlights
What Clients Say
What I liked about GoSoft’s appointment reminders is that it definitely decreased the no-shows rate by about 10%. They called our patients the day before, clearly gave them instructions on how to prepare for the appointment or tests, and sent a report via MagikTrak. If patients canceled, we were successfully able to fill the appointment slot with another patient. I recommend using them for this service.
Using GoSoft’s phone receptionists has improved our customer service. They pick up immediately and use MagikTrak to send us all messages from patients that require an Rx refill or a call back. This way, we can attend to all patient’s needs at one shot without being interrupted throughout the day. I highly recommend using them, since it increases productivity.